The Festa Dolphinarium in Varna was founded in 1984. The futuristic Dolphinarium building features a front wall of glass and aluminum, designed by architect Simeon Saraliev. During regular days, there are performances of dolphin shows three times a day. Visitors can touch and feed the animals.
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Your irresponsible, unprofessional and unconscious behavior, caused us shame. We conducted our reservation, paid, you confirmed, and we came from another country to the appointment of swimming with dolphins. Nowhere hasn't been stated nor implied warning or note that it is possible that a failure of the event occurs. All this has cost us 4 unpaid days at work, travel expenses from Belgrade to Varna, accommodation for 3 nights, travel insurance and expenses to stay in Varna. That on the side, there is the emotional pain and disappointment that you have made for us on 22.08. at 14:00, when the event was sheduled. We were offered to watch a show, which we certainly over-paid and watched, and that the money given for swimming with dolphins be returned to the card. Even thought the event cost the least of all that we had planned in Varna (along with gas, accomodation and food), I hereby wish to inform you that tourist organizations and consumer protection associations will be informed, as well as the competent authorities with regard that the damage that you have caused, your irresponsible behaviour, delusion and deception, lack of responsibility, are criminal offense and we will be forced to sue you if that is the only option left in regards of the damage we are dealing with.
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